Trained evaluators pose as customers to audit service quality, compliance, and the real-world customer experience.
Headquarters in Singapore, Singapore
Singapore-based research consultancy working across Asian markets. Acorn studies brand positioning, customer experience, market segments and pricing, using approaches including online surveys, conjoint modelling and mystery shopping.
View profileBestMark provides mystery shopping, customer-satisfaction research, and customer-experience consulting. Its services also include customer intercept interviews, competitive intelligence, compliance audits, and employee research.
View profileCID Gallup provides market research, public-opinion polling, and business intelligence across Latin America. Its qualitative and quantitative methods include online and telephone surveys, interviews, focus groups, ethnography, and mystery shopping.
View profileHeadquarters in Manila, Philippines
Philippine design research consultancy offering user experience exploration, strategy research and concept development. Its researchers use interviews, ethnography, observation and usability tests to understand people and evaluate products, services and programmes.
View profileHeadquarters in United Kingdom
Employee-owned, B Corp certified research agency conducting qualitative, quantitative, B2B, and public-sector research, with fieldwork and online community services.
View profileHeadquarters in Seoul, South Korea
South Korean research company conducting public opinion, social and consumer studies. Its published services cover telephone, face-to-face, qualitative and online research, alongside mystery shopping and international studies.
View profileHS Brands provides mystery shopping, brand-standard audits and customer-experience measurement for multi-location businesses. Its services also include loss prevention and analysis of customer feedback.
View profileHeadquarters in Vietnam
Research company delivering custom commercial and social studies across Southeast Asia. Its services combine quantitative fieldwork with interviews, focus groups and ethnography, as well as retail audits, mystery shopping and social listening.
View profileHeadquarters in Erfurt, Germany
INSA-CONSULERE is an Erfurt market and social research institute conducting public-opinion polling, telephone and online surveys, qualitative research and mystery shopping.
View profileHeadquarters in Perrysburg, United States
IntelliShop provides customer-experience research through mystery shopping, compliance audits and online reputation management. It analyzes results and advises organizations on service and operational improvements.
View profileHeadquarters in Lisbon, Portugal
Intercampus provides market-research fieldwork and data collection in Portugal, including qualitative and quantitative studies, healthcare research, municipal satisfaction research and mystery shopping.
View profileHeadquarters in Paris, France
Ipsos provides international market and public-opinion research, including brand, advertising, customer experience, innovation, healthcare and behavioral research. Its local businesses include Ipsos-Ipec in Brazil, Ipsos Bva in France, Ipsos Doxa in Italy and Ipsos B&A in Ireland.
View profileHeadquarters in Greece
MARC conducts market and public-opinion research in Greece, including customer satisfaction, advertising, brand-image and social studies using telephone surveys, online research and qualitative interviews.
View profileMarket Force Information measures customer and employee experiences for multi-location organizations. Its services combine mystery shopping, site audits and surveys with analytics, reporting technology and consulting.
View profileHeadquarters in Hicksville, United States
Market Probe International conducts business-to-business and consumer research in the United States and internationally. Its services include qualitative and quantitative studies, data collection, survey programming and statistical analysis.
View profileHeadquarters in Prague, Czech Republic
Market research agency supporting customer experience, brands, retail and product decisions, as well as political and social research. It combines qualitative and quantitative fieldwork with analytics, online surveys and mystery shopping.
View profileHeadquarters in Montevideo, Uruguay
Opción Consultores provides market research, public-opinion studies and consulting in Uruguay. Its services include brand tracking, customer-experience research, product and price testing, and shopper ethnography.
View profileHeadquarters in Ridgewood, United States
Market research and brand strategy firm supporting advertising, branding, and content marketing decisions. Its custom quantitative and qualitative programs cover brand equity, audience segmentation, creative testing, and consumer behavior.
View profileHeadquarters in Navi Mumbai, India
Research consultancy headquartered in Navi Mumbai, serving consumer goods, healthcare, automotive and retail businesses. Q&Q provides custom studies and tracking programmes covering brand equity, customer experience, pricing and mystery shopping.
View profileHeadquarters in Ireland
RED C Research provides consumer, brand, experience and public-opinion research using online and telephone surveys, qualitative research, observational approaches and fieldwork in Ireland and international markets.
View profileHeadquarters in San Diego, United States
Market research and field services provider offering custom consumer studies, customer-experience programs and mystery shopping. Combines online research with in-store observation and audits for commercial clients.
View profileHeadquarters in United Arab Emirates
Ventures Middle East provides market research and business intelligence in the Middle East, with qualitative and quantitative studies on customers, brands, advertising, pricing and product concepts.
View profile