Customer experience agencies run satisfaction, loyalty, and journey research — including NPS and CSAT programs — to find and fix friction across the customer lifecycle.
Headquarters in United Kingdom
International insight agency using behavioural science to inform brand strategy, communications and innovation. It conducts segmentation, customer journey research, advertising evaluation and pricing studies.
View profileHeadquarters in Singapore, Singapore
Singapore-based research consultancy working across Asian markets. Acorn studies brand positioning, customer experience, market segments and pricing, using approaches including online surveys, conjoint modelling and mystery shopping.
View profileHeadquarters in Santiago, Chile
Chilean market research and public opinion consultancy providing consumer, brand and customer-experience studies. Conducts online polling and qualitative research through interviews, groups and ethnographic work.
View profileAd Hoc Research provides custom marketing research, UX research, and customer-experience studies. Its services include concept and advertising tests, brand research, segmentation, pricing research, and qualitative and quantitative fieldwork.
View profileHeadquarters in Singapore, Singapore
Research and strategy consultancy focused on affluent, high-net-worth and luxury consumers. It combines qualitative studies, segmentation and brand tracking with its LuxeTalk consumer community to inform product, brand and customer experience decisions.
View profileAlter Agents provides custom qualitative and quantitative market research, shopper research, and brand tracking. Its services combine interviews, focus groups, surveys, ethnography, diary studies, and neuroscience methods to inform marketing decisions.
View profileHeadquarters in Burlington, United States
Research and consulting firm helping teams identify customer needs and make product and service decisions. Its capabilities include customer interviews, ethnographic observation, concept testing, conjoint analysis, pricing studies, and market segmentation.
View profileHeadquarters in Milan, Italy
Customer experience and digital design company providing user research, usability testing, interviews, focus groups, and research-led service design.
View profileHeadquarters in United Kingdom
Business-to-business research agency helping organisations understand customers, brands and markets. Its custom research covers customer experience, segmentation, product propositions and market opportunities.
View profileResearch and analytics agency helping businesses evaluate products, brand performance, customer segments, shopping experiences, and customer satisfaction.
View profileBestMark provides mystery shopping, customer-satisfaction research, and customer-experience consulting. Its services also include customer intercept interviews, competitive intelligence, compliance audits, and employee research.
View profileHeadquarters in Singapore, Singapore
Singapore research and insights company serving businesses, governments and agency partners. Blackbox combines qualitative and quantitative studies with brand tracking, customer experience, pricing and public-opinion research.
View profileHeadquarters in Rotterdam, Netherlands
Dutch market research consultancy combining qualitative and quantitative research with customer experience, brand tracking, concept testing, and research communities.
View profileHeadquarters in United States
Product research and design consultancy providing foundational and evaluative research, usability testing, and concept evaluation for digital and physical experiences.
View profileHeadquarters in United Kingdom
UK social research and analytics agency delivering qualitative and quantitative studies on public opinion, policy, and customer experience.
View profileHeadquarters in Bengaluru, India
Research and insights company offering consumer, B2B and healthcare panels alongside custom qualitative and quantitative studies. Borderless Access provides product and concept testing, brand tracking, customer experience research and analytics.
View profileHeadquarters in Leeds, United Kingdom
UK insight consultancy advising clients on branding and communications, segmentation, customer experience, and research-led strategy.
View profileHeadquarters in Egypt
Research and UX design firm offering customer studies, qualitative and quantitative research, UX audits, and customer-experience analysis.
View profileResearch and strategy consultancy applying social and behavioral science to brand, customer experience and innovation questions. Its methods include narrative and contextual inquiry, social-data analysis, concept exploration and quantitative online validation.
View profileHeadquarters in Cincinnati, United States
Marketing research and insights firm combining qualitative and quantitative research, advanced analytics, and strategic consulting to inform business decisions.
View profileC Space builds insight communities and provides customer research for brand, innovation, and experience decisions. Its services include segmentation, concept evaluation, and brand tracking, and it is part of Escalent Group.
View profileB2B research consultancy investigating buyers, customer needs, brand positioning, competitive markets, and go-to-market decisions. It also conducts interviews and workflow research for AI adoption projects.
View profileHeadquarters in United States
Insights and innovation consultancy combining qualitative research, quantitative studies, and analytics. It investigates brand positioning, product development, target audiences, and customer journeys for consumer-facing businesses.
View profileHeadquarters in Evanston, United States
UX research and strategy agency offering persona research, customer journey analysis, usability testing, and competitive UX benchmarking.
View profileHeadquarters in Bogotá, Colombia
Centro Nacional de Consultoría provides public-opinion and market research in Colombia. Its services include customer and organizational experience, brand positioning, advertising research, and policy evaluation.
View profileCID Gallup provides market research, public-opinion polling, and business intelligence across Latin America. Its qualitative and quantitative methods include online and telephone surveys, interviews, focus groups, ethnography, and mystery shopping.
View profileHeadquarters in New York, United States
Custom research consultancy using surveys, qualitative studies, and analytics to investigate markets and customer behavior. Its work covers brand health, customer experience, advertising, product innovation, and pricing across domestic and international markets.
View profileHeadquarters in San Francisco, United States
Customer research and innovation consultancy combining qualitative research with customer journey mapping, ideation and product development. Its services include interviews, focus groups, ethnography, concept testing and usability research to inform products and experiences.
View profileHeadquarters in Boston, United States
Insights and strategy consultancy supporting brand health, customer journeys, segmentation, and product growth. Its researchers combine qualitative methods and analytics, with capabilities including focus groups, ethnography, and usability research.
View profileHeadquarters in Mexico
Consulta Mitofsky conducts public-opinion and election research, consumer studies, and brand research. Its offerings include tracking polls, online longitudinal panels, customer-satisfaction studies, and advertising concept tests.
View profileHeadquarters in Chile
Criteria conducts qualitative and quantitative research with consumers, citizens, and employees. Its services include public-opinion research, brand and communications studies, segmentation, demand analysis, and customer-experience evaluation.
View profileHeadquarters in United Kingdom
Customer research and design consultancy within Sopra Steria in the UK. It studies customer needs and helps organisations develop and improve digital services.
View profileHeadquarters in Brazil
Datafolha conducts public-opinion polling and custom market research for B2C and B2B decisions. Its commercial research covers brand image, segmentation, product and concept testing, communications evaluation, and customer satisfaction.
View profileHeadquarters in Arlington, Texas, United States
Research and analytical consulting firm combining qualitative studies, survey research, and statistical modeling. Its work supports brand strategy, product development, advertising, and customer experience decisions for consumer and business markets.
View profileHeadquarters in Copenhagen, Denmark
Experience design and innovation consultancy offering design research to inform products, services and customer experiences. Its published banking work combines qualitative interviews, quantitative surveys, ethnographic studies and focus groups across multiple countries.
View profileHeadquarters in United Arab Emirates
UAE user research and experience design agency offering Arabic- and English-language usability studies, field research, and UX strategy across the MENA region.
View profileMarket research company providing online surveys, customer studies, qualitative recruitment, focus groups, product-use studies, and advanced analytics.
View profileConsumer research, brand strategy and innovation consultancy serving consumer goods and healthcare brands. Its work combines custom quantitative studies with interviews, ethnography and digital communities to inform segmentation, brand positioning and customer experience.
View profileHeadquarters in Canada
Environics Research provides qualitative and quantitative research, segmentation, and research consulting. Its services include social-values research, B2B studies, brand health, customer satisfaction, and public-sector research.
View profileResearch and advisory firm using qualitative and quantitative research, data analytics, and behavioral science to guide market, brand, product, and customer decisions.
View profileHeadquarters in Italy
Social and market research agency combining syndicated studies of consumers and society with bespoke research. Its solutions support product innovation, brand communications and customer experience decisions.
View profileHeadquarters in Sydney, Australia
Customer insight and strategy consultancy within Accenture Song. Its work supports brand growth, customer experience and performance measurement, combining market research with strategic advice.
View profileHeadquarters in Melbourne, Australia
Marketing strategy and analytics consultancy studying consumer and business markets. Its work supports brand strategy, offer optimisation and customer experience through research and modelling of customer choice.
View profileHeadquarters in London, United Kingdom
Forsta combines research and experience-management software with consulting, research-program design and advanced analytics services for customer and brand experience programs.
View profileHeadquarters in San Francisco, United States
Design and innovation consultancy within Capgemini Invent, combining qualitative and quantitative user research with service and product development. Its teams use customer research and product testing to inform experiences and customer journeys.
View profileHeadquarters in United Kingdom
GAIN Experience provides user research, ethnographic studies, usability evaluation and accessibility services. The practice brings together the former Nomensa and Bunnyfoot agencies under GAIN.
View profileGallup provides public-opinion research, custom survey research, and workplace advisory services. Its research services combine study design, data collection, analytics, and communications support across domestic and international audiences.
View profileHeadquarters in Heidelberg, Germany
Market, media and social research institute providing research and consulting for businesses and public organisations. It studies audiences, brands, products and customer experience across international markets.
View profileHawkPartners combines customer research with brand and growth strategy. Its services include market assessment, segmentation, customer journeys, communications testing, and CX and UX evaluation.
View profileHS Brands provides mystery shopping, brand-standard audits and customer-experience measurement for multi-location businesses. Its services also include loss prevention and analysis of customer feedback.
View profileHeadquarters in Belgium
Research and strategy consultancy using consumer insight, cultural understanding, and research communities to inform brands, innovation, and customer experiences.
View profileHeadquarters in San Francisco, United States
Design and innovation consultancy using customer and employee research to shape products, services, and business strategy. Its research practice combines interviews, observation, and prototype testing to understand people's needs and evaluate new experiences.
View profileHeadquarters in Singapore, Singapore
Singapore market research consultancy working on brand communications, customer experience and market strategy. Insights Table also studies consumer and shopper behaviour and public-sector needs, and evaluates product and innovation opportunities.
View profileHeadquarters in Arlington, United States
Inspire Research connects life-sciences teams with patient and caregiver perspectives through qualitative interviews, quantitative surveys and patient-community analysis. Its work supports development decisions, brand strategy and patient-experience research.
View profileHeadquarters in Perrysburg, United States
IntelliShop provides customer-experience research through mystery shopping, compliance audits and online reputation management. It analyzes results and advises organizations on service and operational improvements.
View profileHeadquarters in Medellín, Colombia
Invamer provides qualitative and quantitative research for businesses and public-opinion clients in Colombia. Its offerings cover brand performance, pricing, customer experience, product development and shopper behavior.
View profileHeadquarters in Paris, France
Ipsos provides international market and public-opinion research, including brand, advertising, customer experience, innovation, healthcare and behavioral research. Its local businesses include Ipsos-Ipec in Brazil, Ipsos Bva in France, Ipsos Doxa in Italy and Ipsos B&A in Ireland.
View profileHeadquarters in Finland
Finnish research agency offering qualitative and quantitative studies for customer experience, brands and product development. It also provides segmentation, interviews and research data collection services.
View profileConsumer intelligence and analytics company providing customer experience research, industry benchmarks, and performance insights across automotive and service markets.
View profileHeadquarters in United Kingdom
Global research and consulting company offering brand guidance, advertising evaluation, innovation research, qualitative studies and customer experience research.
View profileKey Lime Interactive provides UX and customer-experience research across the product lifecycle. Its services include discovery interviews, ethnography, concept testing, usability evaluation, and research on emerging technologies.
View profileHeadquarters in Canada
Leger provides custom market research, public-affairs research, customer-experience studies, and analytics. Its services combine qualitative research, online surveys, and hybrid methods such as research communities and sensory testing.
View profileHeadquarters in London, United Kingdom
Service design consultancy using customer interviews, workplace observation and surveys to inform service strategy and customer journeys. Its research supports customer segmentation and the development and evaluation of new service experiences.
View profileHeadquarters in San Diego, United States
Full-service research firm conducting quantitative studies, moderated qualitative research, and telephone interviews. It combines custom studies with digital behavior data to examine customer journeys, advertising response, and shopping activity.
View profileMagid provides research and consulting for brand, audience, customer-experience, and business strategy decisions. Its offering combines qualitative and quantitative research, data science, content evaluation, and brand tracking.
View profileMarket Force Information measures customer and employee experiences for multi-location organizations. Its services combine mystery shopping, site audits and surveys with analytics, reporting technology and consulting.
View profileMarket research firm supporting market assessment, brand strategy, communications, customer loyalty, product development, and pricing.
View profileHeadquarters in Manchester, United Kingdom
Manchester research agency helping organisations understand audiences, brand performance, customer experience and product opportunities. Projects include segmentation, concept evaluation and pricing research.
View profileHeadquarters in Melbourne, Australia
Australian research and strategy consultancy advising on brands, communications, products and customer experience. It combines qualitative and quantitative research, behavioural science and analytics, with services including segmentation, concept testing and brand tracking.
View profileHeadquarters in Prague, Czech Republic
Market research agency supporting customer experience, brands, retail and product decisions, as well as political and social research. It combines qualitative and quantitative fieldwork with analytics, online surveys and mystery shopping.
View profileHeadquarters in Sweden
Novus conducts Swedish public-opinion, brand and customer research using web and telephone surveys, focus groups, depth interviews and ethnographic studies.
View profileHeadquarters in Montevideo, Uruguay
Opción Consultores provides market research, public-opinion studies and consulting in Uruguay. Its services include brand tracking, customer-experience research, product and price testing, and shopper ethnography.
View profileOpinaia provides market research, public-opinion studies and customer-experience services using digital research technology. Its offerings include qualitative and quantitative studies, brand health, advertising evaluation and price testing across Latin America.
View profileResearch and fieldwork company providing participant recruitment, product and package testing, qualitative studies, and UX and customer experience testing.
View profileParametría conducts public-opinion and strategic research in Mexico and other markets in the Americas. Its work examines institutional image, customer satisfaction and public attitudes to inform communications and policy decisions.
View profileHeadquarters in Fort Washington, United States
Research and customer experience firm providing custom qualitative and quantitative studies, NPS programs, and customer advisory boards. Its custom research addresses brand positioning, audience segmentation, product development, and campaign performance.
View profileHeadquarters in Sandton, South Africa
Plus 94 Research provides market-research design, participant recruitment, fieldwork, data processing and analysis, with services for brands, customer satisfaction, advertising, pricing and product concepts.
View profileHeadquarters in Canada
Pollara Strategic Insights conducts qualitative and quantitative research, public-opinion polling, and data analysis. Its research products cover brand research, customer loyalty, financial services, and fundraising.
View profileHeadquarters in Wallenhorst, Germany
Produkt + Markt conducts qualitative and quantitative research on brands, innovation, customers and pricing, with ethnographic and co-creation approaches and dedicated sector teams.
View profileHeadquarters in Navi Mumbai, India
Research consultancy headquartered in Navi Mumbai, serving consumer goods, healthcare, automotive and retail businesses. Q&Q provides custom studies and tracking programmes covering brand equity, customer experience, pricing and mystery shopping.
View profileHeadquarters in Belo Horizonte, Brazil
Brazilian market research and public opinion consultancy combining surveys, qualitative research and digital monitoring. Offers electoral polling, customer and brand research, product and pricing studies, and analysis of social-media conversations.
View profileCustom research and insights firm supporting brand building, product development, customer experience, and market targeting. Its data science practice applies conjoint analysis, MaxDiff, and segmentation models.
View profileHeadquarters in Ireland
RED C Research provides consumer, brand, experience and public-opinion research using online and telephone surveys, qualitative research, observational approaches and fieldwork in Ireland and international markets.
View profileMarket research and strategy firm conducting consumer and B2B studies across international markets, with qualitative, quantitative, focus-group, and product-testing services.
View profileHeadquarters in Hürth, Germany
SKOPOS RESEARCH is a Hürth market-research institute providing quantitative and qualitative studies on markets, products, pricing, advertising and brands, including segmentation and customer research.
View profileHeadquarters in Singapore, Singapore
Customer experience and design consultancy working on product and service innovation, experience strategy and digital transformation. It conducts design research, usability testing and expert evaluations, and provides human-centred design training.
View profileHeadquarters in United Kingdom
Research and strategy group combining specialist agencies, qualitative and quantitative research, analytics, customer-experience research, segmentation, and insight communities.
View profileHeadquarters in Bordeaux, France
Marketing research agency helping businesses develop and evaluate products, concepts and packaging. It combines qualitative and quantitative research with segmentation, pricing studies and customer experience analysis.
View profileHeadquarters in Helsinki, Finland
Taloustutkimus is a Finnish research company conducting custom market, brand, customer and public-opinion studies, with nationwide telephone and face-to-face fieldwork, an online panel and online qualitative groups.
View profileHeadquarters in Wauwatosa, United States
Insights consultancy and Cortico-X division studying customer experiences, brands, employees, and markets to guide organizational decisions.
View profileMarket research and strategic consulting firm supporting competitive intelligence, brand research, customer experience, pricing, innovation, and market opportunity decisions.
View profileHeadquarters in United Kingdom
Brand and communications research agency combining consumer exploration, idea development and campaign evaluation. Its services include segmentation, ethnography, brand tracking and analysis of customer data.
View profileHeadquarters in New Delhi, India
Design studio providing user research, experience strategy and digital product design. Its research practice combines interviews, surveys, observation and testing to inform products and services across technology, financial services, healthcare and education.
View profileHeadquarters in London, United Kingdom
Thinks Insight & Strategy conducts qualitative and quantitative research, public engagement, and behavioural studies. Its work includes customer journey research, online communities, interviews, surveys, and deliberative research for public policy and healthcare decisions.
View profileHeadquarters in San Diego, United States
Market research and field services provider offering custom consumer studies, customer-experience programs and mystery shopping. Combines online research with in-store observation and audits for commercial clients.
View profileHeadquarters in United Arab Emirates
Ventures Middle East provides market research and business intelligence in the Middle East, with qualitative and quantitative studies on customers, brands, advertising, pricing and product concepts.
View profileHeadquarters in United Kingdom
Market research and strategy consultancy covering customer insight, innovation, customer experience and brand communications. Its work includes segmentation, market sizing, concept testing and pricing research.
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