Customer experience agencies run satisfaction, loyalty, and journey research — including NPS and CSAT programs — to find and fix friction across the customer lifecycle.
These agencies have a headquarters or office in United Kingdom. Confirm the locations and languages available for your project.
Headquarters in United Kingdom
International insight agency using behavioural science to inform brand strategy, communications and innovation. It conducts segmentation, customer journey research, advertising evaluation and pricing studies.
View profileHeadquarters in United Kingdom
Business-to-business research agency helping organisations understand customers, brands and markets. Its custom research covers customer experience, segmentation, product propositions and market opportunities.
View profileHeadquarters in United Kingdom
UK social research and analytics agency delivering qualitative and quantitative studies on public opinion, policy, and customer experience.
View profileHeadquarters in Leeds, United Kingdom
UK insight consultancy advising clients on branding and communications, segmentation, customer experience, and research-led strategy.
View profileHeadquarters in United Kingdom
Customer research and design consultancy within Sopra Steria in the UK. It studies customer needs and helps organisations develop and improve digital services.
View profileHeadquarters in London, United Kingdom
Forsta combines research and experience-management software with consulting, research-program design and advanced analytics services for customer and brand experience programs.
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GAIN Experience provides user research, ethnographic studies, usability evaluation and accessibility services. The practice brings together the former Nomensa and Bunnyfoot agencies under GAIN.
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Global research and consulting company offering brand guidance, advertising evaluation, innovation research, qualitative studies and customer experience research.
View profileHeadquarters in London, United Kingdom
Service design consultancy using customer interviews, workplace observation and surveys to inform service strategy and customer journeys. Its research supports customer segmentation and the development and evaluation of new service experiences.
View profileHeadquarters in Manchester, United Kingdom
Manchester research agency helping organisations understand audiences, brand performance, customer experience and product opportunities. Projects include segmentation, concept evaluation and pricing research.
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Research and strategy group combining specialist agencies, qualitative and quantitative research, analytics, customer-experience research, segmentation, and insight communities.
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Brand and communications research agency combining consumer exploration, idea development and campaign evaluation. Its services include segmentation, ethnography, brand tracking and analysis of customer data.
View profileHeadquarters in London, United Kingdom
Thinks Insight & Strategy conducts qualitative and quantitative research, public engagement, and behavioural studies. Its work includes customer journey research, online communities, interviews, surveys, and deliberative research for public policy and healthcare decisions.
View profileHeadquarters in United Kingdom
Market research and strategy consultancy covering customer insight, innovation, customer experience and brand communications. Its work includes segmentation, market sizing, concept testing and pricing research.
View profileHeadquarters in Bengaluru, India
Research and insights company offering consumer, B2B and healthcare panels alongside custom qualitative and quantitative studies. Borderless Access provides product and concept testing, brand tracking, customer experience research and analytics.
View profileHeadquarters in Copenhagen, Denmark
Experience design and innovation consultancy offering design research to inform products, services and customer experiences. Its published banking work combines qualitative interviews, quantitative surveys, ethnographic studies and focus groups across multiple countries.
View profileHeadquarters in Italy
Social and market research agency combining syndicated studies of consumers and society with bespoke research. Its solutions support product innovation, brand communications and customer experience decisions.
View profileHeadquarters in San Francisco, United States
Design and innovation consultancy within Capgemini Invent, combining qualitative and quantitative user research with service and product development. Its teams use customer research and product testing to inform experiences and customer journeys.
View profileHeadquarters in San Francisco, United States
Design and innovation consultancy using customer and employee research to shape products, services, and business strategy. Its research practice combines interviews, observation, and prototype testing to understand people's needs and evaluate new experiences.
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