Forsta
Headquarters in London, United Kingdom
Forsta combines research and experience-management software with consulting, research-program design and advanced analytics services for customer and brand experience programs.
View profileCustomer Experience & Satisfaction agencies in London, United Kingdom
Customer experience agencies run satisfaction, loyalty, and journey research — including NPS and CSAT programs — to find and fix friction across the customer lifecycle.
These agencies have a headquarters or office in London, United Kingdom. Confirm the locations and languages available for your project.
11 agencies to explore
All agencies in LondonLivework
Headquarters in London, United Kingdom
Service design consultancy using customer interviews, workplace observation and surveys to inform service strategy and customer journeys. Its research supports customer segmentation and the development and evaluation of new service experiences.
View profileThinks Insight & Strategy
Headquarters in London, United Kingdom
Thinks Insight & Strategy conducts qualitative and quantitative research, public engagement, and behavioural studies. Its work includes customer journey research, online communities, interviews, surveys, and deliberative research for public policy and healthcare decisions.
View profileAcacia Avenue
Headquarters in United Kingdom
International insight agency using behavioural science to inform brand strategy, communications and innovation. It conducts segmentation, customer journey research, advertising evaluation and pricing studies.
View profileBorderless Access
Headquarters in Bengaluru, India
Research and insights company offering consumer, B2B and healthcare panels alongside custom qualitative and quantitative studies. Borderless Access provides product and concept testing, brand tracking, customer experience research and analytics.
View profileDesignit
Headquarters in Copenhagen, Denmark
Experience design and innovation consultancy offering design research to inform products, services and customer experiences. Its published banking work combines qualitative interviews, quantitative surveys, ethnographic studies and focus groups across multiple countries.
View profileEumetra
Headquarters in Italy
Social and market research agency combining syndicated studies of consumers and society with bespoke research. Its solutions support product innovation, brand communications and customer experience decisions.
View profilefrog
Headquarters in San Francisco, United States
Design and innovation consultancy within Capgemini Invent, combining qualitative and quantitative user research with service and product development. Its teams use customer research and product testing to inform experiences and customer journeys.
View profileIDEO
Headquarters in San Francisco, United States
Design and innovation consultancy using customer and employee research to shape products, services, and business strategy. Its research practice combines interviews, observation, and prototype testing to understand people's needs and evaluate new experiences.
View profileThe Nursery Research & Planning
Headquarters in United Kingdom
Brand and communications research agency combining consumer exploration, idea development and campaign evaluation. Its services include segmentation, ethnography, brand tracking and analysis of customer data.
View profileWe Live Context
Headquarters in United Kingdom
Market research and strategy consultancy covering customer insight, innovation, customer experience and brand communications. Its work includes segmentation, market sizing, concept testing and pricing research.
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