Agencies offering Usability Testing

Ad Hoc Research

Ad Hoc Research provides custom marketing research, UX research, and customer-experience studies. Its services include concept and advertising tests, brand research, segmentation, pricing research, and qualitative and quantitative fieldwork.

Akendi

Akendi provides UX strategy, user research, and experience design. Its research-led work includes usability testing, card sorting, ethnographic research, concept testing, and customer-journey studies.

AnswerLab

Headquarters in United States

Research and experience strategy firm using qualitative and quantitative studies to guide product, technology adoption, and customer decisions.

Anthro-Tech

Anthro-Tech provides human-centered design and UX research for government agencies, nonprofits, and organizations with a social-impact mission. Its services include field research, interviews, usability testing, and accessibility evaluation.

Assist Digital

Headquarters in Milan, Italy

Customer experience and digital design company providing user research, usability testing, interviews, focus groups, and research-led service design.

AyerViernes

Headquarters in Viña del Mar, Chile

UX research, strategy and design consultancy conducting studies in Latin America and through the UXalliance network. Combines qualitative and quantitative research with usability testing, interviews and ethnography to guide product and service decisions.

Bayfront UX

Headquarters in Sydney, Australia

Sydney consultancy providing user research, experience strategy and design. Services include discovery interviews, ethnography, diary studies, usability testing and participant recruitment in Australia and New Zealand, with international studies coordinated through UXalliance partners.

Baymard Institute

Headquarters in Denmark

UX research institute publishing ecommerce usability findings and providing expert audits and tailored research for digital products.

Blink

Headquarters in United States

Product research and design consultancy providing foundational and evaluative research, usability testing, and concept evaluation for digital and physical experiences.

Bold Insight

Headquarters in United States

UX and human factors research consultancy using qualitative and quantitative methods to evaluate digital products, medical devices, and automotive experiences.

Centralis

Headquarters in Evanston, United States

UX research and strategy agency offering persona research, customer journey analysis, usability testing, and competitive UX benchmarking.

Clearworks

Headquarters in San Francisco, United States

Customer research and innovation consultancy combining qualitative research with customer journey mapping, ideation and product development. Its services include interviews, focus groups, ethnography, concept testing and usability research to inform products and experiences.

CMB (Chadwick Martin Bailey)

Headquarters in Boston, United States

Insights and strategy consultancy supporting brand health, customer journeys, segmentation, and product growth. Its researchers combine qualitative methods and analytics, with capabilities including focus groups, ethnography, and usability research.

Curiosity

Headquarters in Manila, Philippines

Philippine design research consultancy offering user experience exploration, strategy research and concept development. Its researchers use interviews, ethnography, observation and usability tests to understand people and evaluate products, services and programmes.

Digital of Things

Headquarters in United Arab Emirates

UAE user research and experience design agency offering Arabic- and English-language usability studies, field research, and UX strategy across the MENA region.

Dscout

Dscout provides a research platform and participant recruitment for product and experience research. It supports usability tests, interviews, field research, diary studies, surveys, and card sorting, with AI-assisted research tools.

End to End User Research

Headquarters in Houston, United States

End to End User Research provides UX research, participant recruitment, and research facilities in Houston. Its services include usability testing, ethnography, focus groups, eye tracking, and sensory evaluation.

Explorer Research

Explorer Research studies shopper behavior and retail experiences. Its services include packaging research, path-to-purchase studies, e-commerce usability testing, eye tracking, and research in immersive shopping environments.

eye square

Headquarters in Germany

Human experience research company offering UX and advertising research using eye tracking, implicit measurement, qualitative methods, and usability testing.

Fieldwork

Headquarters in United States

Research recruitment and facilities provider supporting qualitative studies, medical device usability research, consumer research, and B2B projects.

GAIN Experience

Headquarters in United Kingdom

GAIN Experience provides user research, ethnographic studies, usability evaluation and accessibility services. The practice brings together the former Nomensa and Bunnyfoot agencies under GAIN.

Hankook Research

Headquarters in Seoul, South Korea

Seoul research company providing marketing, public opinion, business and healthcare studies. Its research capabilities include consumer insight, online communities, qualitative groups and interviews, and user experience evaluation.

Human Factors International

Human Factors International provides UX consulting, customer research, design audits, and training. Its services help organizations develop and maintain user-centered design capabilities.

Interpret

Headquarters in Los Angeles, United States

Interpret provides custom qualitative, quantitative and user-experience research for gaming, entertainment and consumer technology. It also offers syndicated audience studies, gamer recruitment and research communities.

Key Lime Interactive

Key Lime Interactive provides UX and customer-experience research across the product lifecycle. Its services include discovery interviews, ethnography, concept testing, usability evaluation, and research on emerging technologies.

Lextant

Headquarters in Powell, United States

Lextant conducts human-centered research to inform product and experience design. Its services include generative qualitative research, concept evaluation, usability testing, and expert reviews.

Mantaray Africa

Headquarters in Johannesburg, South Africa

Mantaray Africa provides culturally grounded UX research, strategy and design across African and other emerging markets, using interviews, ethnography, focus groups and usability testing.

Market Xcel

Headquarters in New Delhi, India

Research and data collection company serving consumer and business studies in India and international markets. Its services include custom qualitative research, survey fieldwork, user experience studies and panel-based data collection.

MeasuringU

Headquarters in Denver, United States

Research and software firm measuring user experiences through surveys, usability studies, interviews, and statistical analysis. Its services include research design, participant recruitment, and reporting.

Mercedes Sanchez UX Research (MSUX)

Headquarters in Cotia, Brazil

Brazilian UX research consultancy offering usability testing, user interviews and contextual research. Supports product and service design through ethnographic studies, customer journey research and interface evaluation.

Mitsue-Links

Headquarters in Tokyo, Japan

Japanese digital design and development company with a dedicated user experience research practice. It offers usability studies, contextual interviews, expert reviews and eye tracking, with local testing facilities and international research through partners.

Motivate Design

Headquarters in New York, United States

Motivate Design provides UX and UI design services, including prototyping, testing, and user-experience evaluation.

Nielsen Norman Group

Nielsen Norman Group offers UX research, consulting, and training. Its consulting services include qualitative and quantitative usability studies and expert design reviews.

Opinions, Ltd.

Research and fieldwork company providing participant recruitment, product and package testing, qualitative studies, and UX and customer experience testing.

Peepal Design

Headquarters in Bengaluru, India

User experience research and design studio within ReSight Global. Its services include usability testing, ethnographic research, eye tracking and expert UX reviews, along with international research, product design and training.

Probe Market Research

Headquarters in United States

Recruitment and field management provider connecting research teams with participants for focus groups, interviews, product tests, and usability studies across the United States.

Recollective

Recollective provides an online qualitative research and insight-community platform. It supports interviews, focus groups, diaries, concept tests, and UX studies, with optional programming and research-method consulting.

Somia CX

Headquarters in Singapore, Singapore

Customer experience and design consultancy working on product and service innovation, experience strategy and digital transformation. It conducts design research, usability testing and expert evaluations, and provides human-centred design training.

Symetria

Headquarters in Poznań, Poland

Symetria is a Poznań research and design consultancy providing UX and customer research, product evaluation and pricing studies using qualitative and quantitative methods.

Tangível

Headquarters in Lisbon, Portugal

Tangível is a Lisbon human-centered design consultancy conducting user research, contextual observation and usability testing, including eye-tracking studies and international research coordination.

Telono

Headquarters in Geneva, Switzerland

Telono is a Geneva UX consultancy researching user needs and evaluating digital products through interviews, contextual observation, surveys, expert audits and usability tests.

Think Design Collaborative

Headquarters in New Delhi, India

Design studio providing user research, experience strategy and digital product design. Its research practice combines interviews, surveys, observation and testing to inform products and services across technology, financial services, healthcare and education.

Torresburriel Estudio

Headquarters in Madrid, Spain

Torresburriel Estudio conducts user research and usability testing to inform digital products and services, combining interviews, focus groups, ethnography, diary studies and quantitative analysis.

Touchstone Research

Headquarters in New Haven, United States

Full-service research agency conducting quantitative, qualitative and user-experience studies, with expertise in youth and family audiences. Builds research communities and online panels and provides participant recruitment, fieldwork and analysis.

Uintent

Headquarters in Hamburg, Germany

Uintent is a Hamburg UX research and human-factors consultancy in Resight Global, conducting usability studies, interviews and contextual research for digital products, vehicles and medical technology.

Usaria

Headquarters in Monterrey, Mexico

UX research and strategic design consultancy studying how people use digital products and services. Offers usability testing, interviews, contextual research and information-architecture studies for product teams.

User Intelligence

Headquarters in Amsterdam, Netherlands

User Intelligence is an Amsterdam experience-research and design consultancy providing customer research, testing with users and research operations, with international research through its partner network.

User Research International

Headquarters in Kirkland, United States

User Research International provides qualitative and quantitative UX research, participant recruitment, and usability facilities. It also offers accessibility research and human evaluation of AI systems.

User Vision

Headquarters in Edinburgh, United Kingdom

User research and design consultancy offering usability evaluation, accessibility work and research into user needs. It provides research facilities in Edinburgh and supports digital product and service development.

Userlytics

Headquarters in Miami, United States

Userlytics provides a UX research platform, participant access, and expert research support. Its tools cover usability testing, card sorting and tree testing, surveys, diary studies, and heuristic analysis.

UTRLAB

Headquarters in Ankara, Turkey

UTRLAB is an Ankara user-experience research and design company offering usability testing, depth interviews, card sorting, focus groups and field studies.

UX Studio

Headquarters in Hungary

UX research and design agency supporting SaaS product teams with dedicated researchers, user interviews, usability testing, and research audits.

XplusX

Headquarters in Shanghai, China

User experience and human factors research consultancy with offices in Shanghai and Singapore, working within ReSight Global. It conducts ethnography, interviews, usability studies and medical-device human factors evaluations for local and international projects.