Customer experience agencies run satisfaction, loyalty, and journey research — including NPS and CSAT programs — to find and fix friction across the customer lifecycle.
These agencies have a headquarters or office in United States. Confirm the locations and languages available for your project.
Headquarters in Burlington, United States
Research and consulting firm helping teams identify customer needs and make product and service decisions. Its capabilities include customer interviews, ethnographic observation, concept testing, conjoint analysis, pricing studies, and market segmentation.
View profileHeadquarters in United States
Product research and design consultancy providing foundational and evaluative research, usability testing, and concept evaluation for digital and physical experiences.
View profileHeadquarters in Cincinnati, United States
Marketing research and insights firm combining qualitative and quantitative research, advanced analytics, and strategic consulting to inform business decisions.
View profileHeadquarters in United States
Insights and innovation consultancy combining qualitative research, quantitative studies, and analytics. It investigates brand positioning, product development, target audiences, and customer journeys for consumer-facing businesses.
View profileHeadquarters in Evanston, United States
UX research and strategy agency offering persona research, customer journey analysis, usability testing, and competitive UX benchmarking.
View profileHeadquarters in New York, United States
Custom research consultancy using surveys, qualitative studies, and analytics to investigate markets and customer behavior. Its work covers brand health, customer experience, advertising, product innovation, and pricing across domestic and international markets.
View profileHeadquarters in San Francisco, United States
Customer research and innovation consultancy combining qualitative research with customer journey mapping, ideation and product development. Its services include interviews, focus groups, ethnography, concept testing and usability research to inform products and experiences.
View profileHeadquarters in Boston, United States
Insights and strategy consultancy supporting brand health, customer journeys, segmentation, and product growth. Its researchers combine qualitative methods and analytics, with capabilities including focus groups, ethnography, and usability research.
View profileHeadquarters in Arlington, Texas, United States
Research and analytical consulting firm combining qualitative studies, survey research, and statistical modeling. Its work supports brand strategy, product development, advertising, and customer experience decisions for consumer and business markets.
View profileHeadquarters in San Francisco, United States
Design and innovation consultancy within Capgemini Invent, combining qualitative and quantitative user research with service and product development. Its teams use customer research and product testing to inform experiences and customer journeys.
View profileHeadquarters in San Francisco, United States
Design and innovation consultancy using customer and employee research to shape products, services, and business strategy. Its research practice combines interviews, observation, and prototype testing to understand people's needs and evaluate new experiences.
View profileHeadquarters in Arlington, United States
Inspire Research connects life-sciences teams with patient and caregiver perspectives through qualitative interviews, quantitative surveys and patient-community analysis. Its work supports development decisions, brand strategy and patient-experience research.
View profileHeadquarters in Perrysburg, United States
IntelliShop provides customer-experience research through mystery shopping, compliance audits and online reputation management. It analyzes results and advises organizations on service and operational improvements.
View profileHeadquarters in San Diego, United States
Full-service research firm conducting quantitative studies, moderated qualitative research, and telephone interviews. It combines custom studies with digital behavior data to examine customer journeys, advertising response, and shopping activity.
View profileHeadquarters in Fort Washington, United States
Research and customer experience firm providing custom qualitative and quantitative studies, NPS programs, and customer advisory boards. Its custom research addresses brand positioning, audience segmentation, product development, and campaign performance.
View profileHeadquarters in Wauwatosa, United States
Insights consultancy and Cortico-X division studying customer experiences, brands, employees, and markets to guide organizational decisions.
View profileHeadquarters in San Diego, United States
Market research and field services provider offering custom consumer studies, customer-experience programs and mystery shopping. Combines online research with in-store observation and audits for commercial clients.
View profileHeadquarters in Bengaluru, India
Research and insights company offering consumer, B2B and healthcare panels alongside custom qualitative and quantitative studies. Borderless Access provides product and concept testing, brand tracking, customer experience research and analytics.
View profileResearch and strategy consultancy applying social and behavioral science to brand, customer experience and innovation questions. Its methods include narrative and contextual inquiry, social-data analysis, concept exploration and quantitative online validation.
View profileHeadquarters in Copenhagen, Denmark
Experience design and innovation consultancy offering design research to inform products, services and customer experiences. Its published banking work combines qualitative interviews, quantitative surveys, ethnographic studies and focus groups across multiple countries.
View profileConsumer research, brand strategy and innovation consultancy serving consumer goods and healthcare brands. Its work combines custom quantitative studies with interviews, ethnography and digital communities to inform segmentation, brand positioning and customer experience.
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