Customer experience agencies run satisfaction, loyalty, and journey research — including NPS and CSAT programs — to find and fix friction across the customer lifecycle.
These agencies have a headquarters or office in Germany. Confirm the locations and languages available for your project.
Headquarters in Heidelberg, Germany
Market, media and social research institute providing research and consulting for businesses and public organisations. It studies audiences, brands, products and customer experience across international markets.
View profileHeadquarters in Wallenhorst, Germany
Produkt + Markt conducts qualitative and quantitative research on brands, innovation, customers and pricing, with ethnographic and co-creation approaches and dedicated sector teams.
View profileHeadquarters in Hürth, Germany
SKOPOS RESEARCH is a Hürth market-research institute providing quantitative and qualitative studies on markets, products, pricing, advertising and brands, including segmentation and customer research.
View profileHeadquarters in Copenhagen, Denmark
Experience design and innovation consultancy offering design research to inform products, services and customer experiences. Its published banking work combines qualitative interviews, quantitative surveys, ethnographic studies and focus groups across multiple countries.
View profileHeadquarters in San Francisco, United States
Design and innovation consultancy within Capgemini Invent, combining qualitative and quantitative user research with service and product development. Its teams use customer research and product testing to inform experiences and customer journeys.
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