Trained evaluators pose as customers to audit service quality, compliance, and the real-world customer experience.
These agencies have a headquarters or office in United States. Confirm the locations and languages available for your project.
Headquarters in Perrysburg, United States
IntelliShop provides customer-experience research through mystery shopping, compliance audits and online reputation management. It analyzes results and advises organizations on service and operational improvements.
View profileHeadquarters in Hicksville, United States
Market Probe International conducts business-to-business and consumer research in the United States and internationally. Its services include qualitative and quantitative studies, data collection, survey programming and statistical analysis.
View profileHeadquarters in Ridgewood, United States
Market research and brand strategy firm supporting advertising, branding, and content marketing decisions. Its custom quantitative and qualitative programs cover brand equity, audience segmentation, creative testing, and consumer behavior.
View profileHeadquarters in San Diego, United States
Market research and field services provider offering custom consumer studies, customer-experience programs and mystery shopping. Combines online research with in-store observation and audits for commercial clients.
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